List text conversations needing attention

{
  "data": [
    {
      "id": "7c1e4b9a-2d3f-4a8e-9b61-0f5d2c7e8a13",
      "channel": "whatsapp",
      "summary": "El cliente reclama que su pedido lleva cinco días de retraso y pide hablar con un asesor.",
      "sentimentScore": -0.8,
      "outcome": "failure",
      "createdAt": "2026-09-14T15:04:05.000Z"
    },
    {
      "id": "3a9f0d6e-8b47-4c2a-a1d5-6e2b9c4f7d80",
      "channel": "webchat",
      "summary": "La visitante preguntó por precios del plan anual; el agente no pudo confirmar el descuento.",
      "sentimentScore": -0.25,
      "outcome": "unknown",
      "createdAt": "2026-09-13T21:40:12.000Z"
    },
    {
      "id": "b2d84f71-5c09-4e3b-8f6a-1d7e3a9c5b24",
      "channel": "email",
      "summary": "Solicitud de factura electrónica que quedó sin respuesta.",
      "sentimentScore": null,
      "outcome": "failure",
      "createdAt": "2026-09-12T09:18:44.000Z"
    }
  ]
}

The analysed text conversations a person should read first: those with a sentiment score or a failure outcome, created in the window, ordered by sentiment ascending (most negative first), then newest first. Threads that failed but carry no score sort after every scored one. Open a row with GET /api/conversations/{conversationId} using the returned id.

No data. An empty data array when nothing qualifies. Unanalysed threads never appear here.

Idempotency. Read-only; safe to retry.

Consistency. Computed live; Cache-Control: private, max-age=30, stale-while-revalidate=900.

Access

Required scope: read. Signed-in users need the owner, admin, member or viewer role.
Rate limit: Analytics — 30 requests/min per workspace, shared with the rest of /api/analytics/* (except /analysis/*); also counts against the general API limit. See Rate limits.
Plan: Available on every plan (behind the advancedDashboard feature gate, which is enabled on every plan).

The analysed text conversations a person should read first: those with a sentiment score or a `failure` outcome, created in the window, ordered by sentiment ascending (most negative first), then newest first. Threads that failed but carry no score sort after every scored one. Open a row with `GET /api/conversations/{conversationId}` using the returned `id`. **No data.** An empty `data` array when nothing qualifies. Unanalysed threads never appear here. **Idempotency.** Read-only; safe to retry. **Consistency.** Computed live; `Cache-Control: private, max-age=30, stale-while-revalidate=900`. **Access** - **Required scope:** `read`. Signed-in users need the owner, admin, member or viewer role. - **Rate limit:** Analytics — 30 requests/min per workspace, shared with the rest of `/api/analytics/*` (except `/analysis/*`); also counts against the general API limit. See [Rate limits](/rate-limits). - **Plan:** Available on every plan (behind the `advancedDashboard` feature gate, which is enabled on every plan).

Authentication

AuthorizationBearer

Workspace API key: jl_ followed by 64 lowercase hex characters, created by the workspace owner in the dashboard (Settings → API Keys) and sent as Authorization: Bearer jl_.... The plaintext is shown once, at creation; Jelliu stores only a SHA-256 hash. A workspace can hold up to 25 active keys.

Scope	GET / HEAD	POST / PUT / PATCH / DELETE	Admin-only routes
`read`	Yes	No	No
`write`	Yes	Yes	No
`full`	Yes	Yes	Yes

Operations restricted to admins or owners reject keys without the full scope with 403, and say so in their description. No key, whatever its scope, can mint or revoke API keys or rotate a webhook secret — that requires a signed-in owner session. A revoked key stops authenticating within about 10 seconds. See Authentication.

Workspace API key: `jl_` followed by 64 lowercase hex characters, created by the workspace owner in the dashboard (**Settings → API Keys**) and sent as `Authorization: Bearer jl_...`. The plaintext is shown once, at creation; Jelliu stores only a SHA-256 hash. A workspace can hold up to 25 active keys. | Scope | GET / HEAD | POST / PUT / PATCH / DELETE | Admin-only routes | | --- | --- | --- | --- | | `read` | Yes | No | No | | `write` | Yes | Yes | No | | `full` | Yes | Yes | Yes | Operations restricted to admins or owners reject keys without the `full` scope with `403`, and say so in their description. No key, whatever its scope, can mint or revoke API keys or rotate a webhook secret — that requires a signed-in owner session. A revoked key stops authenticating within about 10 seconds. See [Authentication](/authentication).

Query parameters

daysintegerOptional1-365Defaults to 30

Window in days ending now. Integer 1-365; anything else is rejected with 400.

limitintegerOptional1-50Defaults to 10

Maximum rows to return. Never rejected: values above 50 are clamped to 50, negative values to 1, and 0 or a non-numeric value becomes 10. Pass an integer.

Response

Conversations to review, worst first.

datalist of objectsOptional

Errors

400

Bad Request Error

401

Unauthorized Error

403

Forbidden Error

429

Too Many Requests Error

No data. An empty data array when nothing qualifies. Unanalysed threads never appear here.

Idempotency. Read-only; safe to retry.

Consistency. Computed live; Cache-Control: private, max-age=30, stale-while-revalidate=900.

Access

Required scope: read. Signed-in users need the owner, admin, member or viewer role.
Rate limit: Analytics — 30 requests/min per workspace, shared with the rest of /api/analytics/* (except /analysis/*); also counts against the general API limit. See Rate limits.
Plan: Available on every plan (behind the advancedDashboard feature gate, which is enabled on every plan).