Jelliu API documentation

Marks the agent’s request for a person on this conversation as handled by setting needs_human_resolved_at. The thread drops out of GET /api/conversations?needsHuman=waiting and out of the needsHumanWaiting count.

Nothing is sent to the contact. The contact is never told a person got involved. Answering them is a separate action, POST /api/conversations/{conversationId}/messages. The conversation’s status does not change, and the agent keeps answering.

Returns 404 both when the conversation does not exist and when it is not waiting for anyone (never flagged, or already resolved). The two are deliberately indistinguishable.

Side effects. Updates the conversation, clears the inbox list cache and writes an audit entry. The detail cache is not cleared and may show the old state for up to 30 seconds.

Idempotency. Safe to retry. The first call resolves, and repeats return 404 with no further change. If the agent raises a new request later, it must be resolved again.

Webhook events. audit.log_recorded for subscribers that selected it explicitly. See Webhooks.

Access

Required scope: write.
Rate limit: General API — 120 requests/min per workspace (Starter), 200 (Growth), 300 (Business), 600 (Enterprise). See Rate limits.
Plan: Available on every plan.

Marks the agent's request for a person on this conversation as handled by setting `needs_human_resolved_at`. The thread drops out of `GET /api/conversations?needsHuman=waiting` and out of the `needsHumanWaiting` count. **Nothing is sent to the contact.** The contact is never told a person got involved. Answering them is a separate action, `POST /api/conversations/{conversationId}/messages`. The conversation's `status` does not change, and the agent keeps answering. Returns 404 both when the conversation does not exist and when it is not waiting for anyone (never flagged, or already resolved). The two are deliberately indistinguishable. **Side effects.** Updates the conversation, clears the inbox list cache and writes an audit entry. The detail cache is not cleared and may show the old state for up to 30 seconds. **Idempotency.** Safe to retry. The first call resolves, and repeats return 404 with no further change. If the agent raises a new request later, it must be resolved again. **Webhook events.** `audit.log_recorded` for subscribers that selected it explicitly. See [Webhooks](/webhooks). **Access** - **Required scope:** `write`. - **Rate limit:** General API — 120 requests/min per workspace (Starter), 200 (Growth), 300 (Business), 600 (Enterprise). See [Rate limits](/rate-limits). - **Plan:** Available on every plan.

Authentication

AuthorizationBearer

Workspace API key: jl_ followed by 64 lowercase hex characters, created by the workspace owner in the dashboard (Settings → API Keys) and sent as Authorization: Bearer jl_.... The plaintext is shown once, at creation; Jelliu stores only a SHA-256 hash. A workspace can hold up to 25 active keys.

Scope	GET / HEAD	POST / PUT / PATCH / DELETE	Admin-only routes
`read`	Yes	No	No
`write`	Yes	Yes	No
`full`	Yes	Yes	Yes

Operations restricted to admins or owners reject keys without the full scope with 403, and say so in their description. No key, whatever its scope, can mint or revoke API keys or rotate a webhook secret — that requires a signed-in owner session. A revoked key stops authenticating within about 10 seconds. See Authentication.

Workspace API key: `jl_` followed by 64 lowercase hex characters, created by the workspace owner in the dashboard (**Settings → API Keys**) and sent as `Authorization: Bearer jl_...`. The plaintext is shown once, at creation; Jelliu stores only a SHA-256 hash. A workspace can hold up to 25 active keys. | Scope | GET / HEAD | POST / PUT / PATCH / DELETE | Admin-only routes | | --- | --- | --- | --- | | `read` | Yes | No | No | | `write` | Yes | Yes | No | | `full` | Yes | Yes | Yes | Operations restricted to admins or owners reject keys without the `full` scope with `403`, and say so in their description. No key, whatever its scope, can mint or revoke API keys or rotate a webhook secret — that requires a signed-in owner session. A revoked key stops authenticating within about 10 seconds. See [Authentication](/authentication).

Path parameters

conversationIdstringRequiredformat: "uuid"

Id of the conversation whose human-help request is being resolved. Must be a UUID; the value is not pre-validated, so a malformed id fails with a 500 instead of a 400.

Response

The request was resolved.

dataobject

Errors

401

Unauthorized Error

403

Forbidden Error

404

Not Found Error

429

Too Many Requests Error